Cancellation and Refund Policy
Last Updated: March 26, 2025
At Bachatt, we delivery customer centric Cancellation and refund policies.
1. Introduction
This Cancellation and Refund Policy outlines the terms and conditions for cancellations and refunds related to services and products offered through the Bachatt mobile application ("App"). By using the App, you agree to comply with this policy.
2. Cancellation of Savings Plans
Daily/Recurring Savings Plans: Users can typically pause or cancel their daily/recurring savings plans at any time through the App. Cancellation will stop future deductions from the linked bank account. Funds accumulated in the savings plan, minus any applicable fees or charges, will be processed for withdrawal according to the withdrawal policy (see Section 2).
Fixed-Term Savings Plans: Cancellation of fixed-term savings plans may be subject to specific terms and conditions, including potential penalties or charges. These terms will be clearly displayed during the plan setup. Users should review the plan details carefully before committing to a fixed-term savings plan.
3. Withdrawal of Funds
Withdrawal Process: Users can initiate fund withdrawals through the App, subject to any applicable withdrawal limits or processing times. Bachatt will process withdrawals to the user's linked bank account or other designated payment method. Withdrawal processing times may vary depending on the payment method and bank processing.
Withdrawal Fees: Bachatt may charge withdrawal fees, which will be clearly disclosed to the user before the withdrawal is processed. These fees may vary depending on the withdrawal amount, frequency, or payment method.
Withdrawal Restrictions: Bachatt reserves the right to impose temporary withdrawal restrictions in cases of suspected fraud, security concerns, or regulatory requirements. Users will be notified of any such restrictions.
4. Refunds for App Services/Products
Service/Product Refunds: Refunds for specific services or products offered through the App (e.g., premium features, subscriptions) will be handled on a case-by-case basis. Refund requests must be submitted through the App's customer support channels. Bachatt will assess refund requests based on the nature of the service/product, the reason for the refund, and compliance with applicable terms and conditions.
Refund Eligibility: Refunds are typically considered for: Technical errors or malfunctions that prevent the user from accessing or using the service/product. Unauthorized charges or billing errors. Services/products that do not meet the advertised specifications. Refunds may not be granted for: User error or negligence. Change of mind or dissatisfaction with the service/product after use. Violation of the App's terms of service.
Refund Processing: Approved refunds will be processed to the user's original payment method within a reasonable timeframe. Refund processing times may vary depending on the payment method and bank processing.
5. Dispute Resolution
Users who have concerns or disputes regarding cancellations or refunds should first contact Bachatt's customer support through the App. Bachatt will make reasonable efforts to resolve disputes in a fair and timely manner. If a dispute cannot be resolved through customer support, users may seek resolution through alternative dispute resolution mechanisms as outlined in the App's terms of service.
6. Policy Changes
Bachatt reserves the right to modify or amend this Cancellation and Refund Policy at any time. Users will be notified of any material changes to this policy through the App or other appropriate channels. Continued use of the App after such changes constitutes acceptance of the revised policy.
7. Contact Information
For any questions or concerns regarding this policy, please contact Bachatt's customer support through the App.
Disclaimer:
This policy is a general guideline and may be subject to change based on specific product or service offerings, regulatory requirements, or Bachatt's internal policies. Users are encouraged to review the specific terms and conditions associated with each service or product before use.